CNH Capital operates between 8:30am-5:30pm Australian Eastern Standard Time (AEST).

Our customer service team can be contacted online, on the phone. or email.

Contact your local dealership to discuss the finance options available. Our dealer locator will assist in finding their details. Alternatively, you can contact our customer service team.

We apply a once-off establishment fee to each new loan. This fee covers the regulatory and administration costs of a new loan agreement and can be financed or paid upfront upon loan establishment.

No, there are no loan service fees on any products offered by CNH Capital.

Yes. If you are looking to payout your agreement early, simply contact our team to obtain a payout value.

No. With our Asset Loan you are only charged the principle amount outstanding and the interest payable to the end of the early payout month.

CNH Capital offers fixed interest rates over the life of the agreement. Interest is calculated daily on the loan balance and charged monthly.

Yes, additional repayments can be made using direct credit to our bank account. Please use your loan agreement number as a reference when the payment is made. Alternatively, contact our customer service team.

Depending on your specific industry and cash flow, we can structure repayments to suit. This could include annual, half yearly, quarterly and monthly repayment structures.

Yes, comprehensive insurance is required for the life of the loan with CNH Capital. Insurance must list the VIN of all assets and show CNH Capital as the interested party.

Contact our customer service team.

Contact our customer service team.

A new direct debit form will need to be completed and sent to our customer service team.

A letter is sent 60 days prior to the final payment due date.

Information can only be released to a third party if the account holder has completed the CNH Capital authority form. The form can be obtained by contacting our customer service team.

If we make an error, mistake or if you believe that our service does not meet your expectations, we want to find a satisfactory resolution.

• Our Customer Service team is your first point of contact. You may tell us your concerns and we will aim to find a solution.
• In the event that we are not able to resolve your complaint at your first point of contact with us, we will escalate your complaint to our specialist Customer Complaints Team for additional examination.

Yes. You should first talk to us. We will discuss the matter and see if we can come to some arrangement.

If that is not successful, you may contact internal process review service. This is a free service established to provide you with an independent mechanism to resolve specific complaints about our service. As the contract is for predominantly business purposes, we are not bound to provide an external dispute resolution scheme.

Our internal process review service can be accessed through our Customer Service Team.

Alternatively, you can go to court. You may wish to get legal advice, for example from your legal counsel, community legal centre or Legal Aid.

If you do not believe that we are negotiating with you fairly, you can access the respective member of our Executive Team through our Customer Service Team to attempt to find a satisfactory solution.

If we cannot resolve your complaint to your satisfaction, you can contact Financial Services Complaints Limited – A Financial Ombudsman Service (FSCL). They are an independent, not-for-profit, external dispute resolution service approved by the Minister of Consumer Affairs. FSCL’s role is to investigate and fairly resolve complaints. Their service is free (it does not cost you anything).

FSCL’s contact details are: phone- 0800 347 257 , email- complaints@fscl.org.nz, address- FSCL, PO Box 5967, Wellington 6140."